Frequently Asked Questions
Everything you need to know about your Super Arbor experience.
What is the standard shipping timeframe for furniture?
Most of our home decor and furniture pieces are processed within 2-3 business days. Delivery typically takes 5-10 business days depending on your location and the size of the item.
Do you offer white-glove delivery services?
Yes, we offer white-glove delivery for oversized items which includes room-of-choice placement, assembly, and removal of all packaging materials for an additional fee at checkout.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable.
Are your wood products sustainably sourced?
At Super Arbor, we prioritize the planet. 100% of our wooden furniture is crafted from FSC-certified timber or reclaimed wood sources to ensure environmental responsibility.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to our logistics partner's portal to monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for larger home investments.